Terms of Service

We provide live online lessons with one tutor and one learner (standard length 25 minutes) through our online classroom, lesson reports, course materials and AI speaking practice in the VVTalker app. Course content and tutor types are described on our course and pricing pages.

Website accounts can be created through Google sign-in, a verified email address and password, or SMS verification of a mainland China (+86) mobile number. Available sign-in methods may differ between the website and app. Accounts must be opened by an adult (18+); learners under 18 use the Services under the supervision of a parent or guardian. Keep your login confidential — you are responsible for activity under your account. Online purchase is not offered to residents of mainland China.

Before you buy, you can ask a learning adviser to recommend a course, tutor type and lesson pack. Course advice does not include a lesson and does not oblige you to buy.

• Lesson packs are prepaid and valid for the period shown at purchase (for example 45 days for 8 lessons). Unused lessons expire at the end of the validity period unless the pack is paused or extended.
• A pack can be paused once for up to 60 days; the validity is extended accordingly.
• Lessons from certified-tutor packs are used with certified tutors and lessons from native-tutor packs with native tutors.
• Bonus lessons have no cash value, cannot be refunded or transferred and are used after paid lessons.
• There is no subscription and no automatic renewal.

• You can cancel or reschedule a lesson free of charge up to 4 hours before it starts, twice per calendar month.
• Later cancellations, further cancellations in the same month, and not joining within 10 minutes of the start time count as a delivered lesson.
• If your tutor is more than 5 minutes late or absent, or a technical fault on our side prevents the lesson, it is not deducted and you can book again.
• Lesson times are shown in your local time zone; please check your device settings.

Prices are shown in your local currency where available, otherwise in US dollars, and include taxes where the law requires tax-inclusive prices. Card and wallet payments for international learners are processed through Airwallex within the VVTalker checkout; mainland China payments use WeChat Pay or Alipay, and in-app purchases use Apple or Google. Lessons are added to your account once payment is confirmed. The price shown at checkout applies to your order. Your bank may charge currency conversion or foreign transaction fees.

Refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms and does not limit your statutory consumer rights.

Treat tutors and staff with respect and use the classroom only for lessons. Do not record, share or resell lessons or materials, and do not arrange private lessons with tutors outside VVTalker. We may suspend accounts for abusive, discriminatory or unlawful behaviour.

AI practice and automated feedback are learning aids. They may occasionally be inaccurate and do not replace your tutor’s assessment. Do not share sensitive personal information in AI conversations.

Progress depends on regular practice. We do not guarantee any exam score, level or outcome.

Course materials, software and content belong to Champion Future International Education Group Limited or its licensors and may be used only for personal, non-commercial study.

We provide the Services with reasonable skill and care. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the lessons concerned in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

These Terms are governed by the laws of the Hong Kong SAR. If you are a consumer in a country with mandatory consumer protection rules, you also benefit from those rules and may bring proceedings in your local courts.

Champion Future International Education Group Limited, Room 2304, Goodview Commercial Centre, 2-16 Fa Yuen Street, Kowloon, Hong Kong. Email: cf@championfuture.com.