We want you to be happy with your lessons. This policy explains how refunds work for lesson packs bought on the VVTalker website or app.
1. Change of mind (14 days)
If you have not taken any lesson from a pack, you can cancel within 14 days of purchase for a full refund.
2. Unused lessons
After lessons have started you can request a refund of unused paid lessons at any time while the pack is valid. We refund the amount paid minus the lessons already delivered, charged at the per-lesson price you actually paid for that pack. Bonus lessons are not refundable. [TODO: confirm whether a payment processing fee is deducted]
3. Lessons that did not happen
Lessons cancelled in time, lessons where the tutor was late by more than 5 minutes or absent, and lessons affected by a technical fault on our side are never charged — they go back to your balance.
4. Country-specific rights
- EU / UK: you have a 14-day right of withdrawal for online purchases. If you ask us to start lessons within those 14 days and then withdraw, we deduct the lessons already delivered.
- Korea: refunds for lessons not yet taken are calculated according to the Act on the Establishment and Operation of Private Teaching Institutes and paid within 5 business days.
- Japan: where the Specified Commercial Transactions Act applies to your contract, you may cancel within 8 days of receiving the contract documents and terminate later under the statutory rules.
- Any other mandatory consumer rights in your country of residence also apply.
5. How to request a refund
Email cf@championfuture.com from your account’s contact details with your order number. We confirm within 2 working days and send approved refunds within 10 working days to the original payment method; your bank may take another 5–10 working days.