This Privacy Policy explains how Champion Future International Education Group Limited (“VVTalker”, “we”, “us”) collects, uses, shares and protects personal data when you use the VVTalker website and app, request course advice, take 1-on-1 lessons or practise with our AI speaking partner. We are headquartered in Hong Kong and serve learners worldwide, so this policy is written to meet the Hong Kong Personal Data (Privacy) Ordinance (PDPO), the EU and UK GDPR, US privacy laws including COPPA and the CCPA/CPRA, Saudi Arabia’s PDPL, Korea’s PIPA, Japan’s APPI and the PRC PIPL where they apply.
1. Who we are
The data controller is Champion Future International Education Group Limited, Room 2304, Goodview Commercial Centre, 2-16 Fa Yuen Street, Kowloon, Hong Kong. For any privacy request, contact admin@championfuture.com.
2. What data we collect
- Account and contact data: name, mobile number with country code, email address, country of residence, time zone, interface language and preferences.
- Google sign-in: when you choose Google, we receive your Google account identifier and verified email address to create or identify your account. We do not receive your Google password or request access to your Gmail messages. Google processes the sign-in under its own privacy policy.
- Learner profile: age group, goals, level, course and tutor preferences (for example a preference for a female tutor). For learners under 18 this is provided by a parent or legal guardian.
- Lesson data: bookings, attendance, tutor reports (scores, corrections, homework) and, where enabled and disclosed in advance, lesson recordings used for quality review.
- Voice and AI practice data: when you use AI speaking practice, your voice recordings and transcripts are processed to generate replies, pronunciation and fluency feedback. We do not use your recordings to identify you by your voice.
- Payment data: order amount, currency, payment method type and the transaction reference returned by our payment partners. Card details are entered directly with the payment partner and never reach our servers.
- Technical data: IP address, device and browser type and pages visited, collected through essential storage and, with your consent, analytics cookies.
- Marketing attribution: campaign parameters (such as utm_source) present in the link you used to reach us.
3. Why we use it and on what legal basis
| Purpose | Legal basis |
|---|---|
| Responding to course-advice requests, matching tutors, delivering lessons and reports | Performance of a contract |
| AI speaking practice and automated feedback | Performance of a contract; consent where required by local law |
| Payments, receipts, fraud prevention and refunds | Contract; legal obligation; legitimate interests |
| Service messages (lesson reminders, schedule changes) by SMS, email, WhatsApp or in-app notice | Contract; legitimate interests |
| Quality review of lessons and tutor training | Legitimate interests (you may object) |
| Marketing emails | Consent (opt-in, withdraw at any time) |
| Website analytics | Consent via the cookie banner |
| Tax, accounting and legal compliance | Legal obligation |
4. Children’s privacy
Some of our learners are children. We collect a child’s personal data only from, or with the verifiable consent of, a parent or legal guardian, and only what we need to teach the child. Separate parental consent is requested before any lesson recording or AI voice practice by a child under 13 (or the age set by local law). We do not show behavioural advertising to children and we never sell children’s data. Parents can review, correct or delete their child’s data at any time by emailing us.
6. International transfers
We operate from Hong Kong with teaching and support teams in several countries, so your data may be processed outside your country of residence. We use appropriate safeguards such as standard contractual clauses and confidentiality commitments, and we apply the protections described in this policy wherever data is processed. Staff outside your region access data only when needed to provide the service.
7. How long we keep data
Account and lesson data is kept while your account is active and for up to 24 months after your last lesson. AI practice recordings are kept for up to 90 days unless you save them in your history, and transcripts for as long as your account is active. Payment records are kept for 7 years for accounting and tax purposes. Lesson recordings, where enabled, are kept for up to 12 months. [TODO: confirm retention periods with operations]
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your data, to restrict or object to processing, to withdraw consent and to complain to a data protection authority. California residents have the right to know, delete, correct and opt out of sale or sharing — we do not sell or share personal data. To exercise any right, email admin@championfuture.com; you can also delete your account in the app. We respond within 30 days or sooner if your local law requires.
9. Security
Traffic is encrypted with TLS, access to personal data is limited by role and logged, and payment data is handled by PCI-DSS certified partners. If a breach affecting your data occurs, we will notify you and the relevant authority as required by law.
11. Changes and contact
We may update this policy; the date above shows the current version and material changes will be announced on the website, in the app or by email. Questions: admin@championfuture.com.