Frequently asked questions

Standard lessons are 25 minutes — long enough for real conversation and feedback, short enough to fit into any day.

We recommend two lessons a week (three for exam preparation). Speaking improves with regular practice; one lesson a week is usually not enough to build the habit.

Yes. Leave your details on our adviser page and a learning adviser will contact you within 24 hours to recommend a course, tutor type and lesson pack.

A phone, tablet or computer with a camera, headphones with a microphone and a stable internet connection.

Tutors teach across many time zones, so you can book mornings, evenings or late nights in your local time.

Yes. Choose “female tutor” when you book and we will match you accordingly for all lessons.

In the VVTalker app you talk with an AI tutor in realistic scenes. After each lesson, your homework links to a scene that uses what you just learned.

Yes, for free up to 4 hours before the lesson, twice a month. If your tutor is late or absent, the lesson is refunded.

Unused lessons are refundable. Within 14 days of purchase, if you haven’t taken any lesson, you get a full refund. See our Refund Policy for details.

No. We help you improve your speaking with strategy, practice and mock tests, but no honest provider can guarantee a score.

Lessons take place in our online classroom, we only use family-friendly materials, and we collect children’s information only with parent consent.

Learners worldwide, with prices in local currency for many countries. Online purchase is not available for residents of mainland China.